Privacy Policy

the effective date

Freemeta Co. Ltd. (hereinafter referred to as the “Company”) establishes and discloses the following privacy policy in order to protect the personal information of the information owners and to address relevant grievances quickly and effectively.
Article 1 The Purpose of personal information processing The purpose of processing personal information by the Company is as follows, and only the minimum amount of personal information necessary for the service use is collected. The personal information being processed will not be used for any purpose other than for the following, and if the purpose of the use is changed, necessary measures will be taken such as obtaining separate consent.
  1. Joining and managing the membership

    Personal information is processed for the purpose of confirming the intent to join as a member, preventing illegal use of the service, providing various notices and notifications, addressing complaints, and hosting events.

  2. Addressing the requests from users

    Personal information is processed for the purpose of verifying the identity of the complainant, confirming the complaint, communication and notification for fact-finding, and informing the processed result.

  3. Service provision

    Personal information is processed for the purposes of providing service and contents, verifying identities, membership level review, confirming and reviewing virtual asset transaction history, bill payment and settlement, processing events and taxes and public charges etc.

  4. Marketing, using new services etc.

    Personal information is processed for the purpose of developing new services (products) and providing customized services, providing event information and opportunities to participate, verifying service validity etc.

Article 2 The period of processing and retaining personal information The Company retains and uses the user’s personal information as follows. If personal information is collected for event hosting etc., the period of retaining and using personal information to which the user consented is followed.
  1. Period of holding and using personal information
    Information retained Reason for retaining the information Period of retainment
    Membership information Identifying and managing members, using and offering services Until the termination of the membership
  2. Retaining information under the law, for the provision of services
    1. In principle, the user's personal information is destroyed immediately if the purpose of personal information processing is achieved. In accordance with the internal policy of preventing disputes from illegal use of the service, the record of illegal use may be retained for one year.
      Type Relevant laws Period of retaining information
      Record on the contract, the subscription termination etc Act on Consumer Protection in Electronic Commerce etc 5 years
      Record on the payment and the supply of goods etc 5 years
      Record on handling customer complaints or disputes 3 years
      Record on display and advertising 6 months
      Log-in record Communications Secrets Protection Act 3 months
      Record of specific financial transactions and identification of users Act on Report, Use etc. of Specific Financial Transaction Information 5 years
Article 3 Procedure and method of destroying personal information
  1. The Company destroys the personal information without delay once it becomes unnecessary to hold the personal information anymore, such as when the period of retaining and using personal information has elapsed, or the purpose of information processing has been achieved.
  2. If the period of retaining and using personal information agreed to by the user has elapsed, or the purpose of information processing has been achieved, but if the personal information should still be kept under the law, the relevant personal information is relocated to a separate database, or the location of the storage is changed.
  3. The personal information is destroyed as follows.
    1. Personal information stored in an electronic file format is permanently deleted, so that records cannot be reproduced.
    2. Personal information recorded and stored in paper documents is incinerated, or shredded by a shredder.
Article 4 Outsourcing of personal information processing The Company commissions third-party companies to perform some of the works necessary for the service provision as follows, and and manage and supervise the companies with outsourced works, so that relevant laws are not breached.
Companies which received the commissioned work The nature of the works commissioned Period of holding and using personal information
AfreecaTV Corp Account synchronization for service use and provision, account synchronization for affiliate service use and provision The information is not retained separately by the Company, because it is retained by the relevant external companies.
Payletter Mobile phones, credit cards, account remittance, KT Phone Bill, gift certificates (munhwa sangpum-gwon), Happy Money, book gift certificates (doseo sangpum-gwon), Tmoney, Teen Cash, PAYCO, Kakao Pay Card The information is retained for five years from the payment date.
Article 5 The rights and obligations of information owners and their legal representatives and how to exercise the rights
  1. Users can exercise the rights such as the right to view, correct, delete, or stop processing of personal information at any time against the Company. The exercise of the said rights may be restricted, however, if such restriction is prescribed under the Personal Information Protection Act and other relevant laws.
  2. A user can exercise his or her rights in writing, by phone or e-mail etc. and the Company will promptly respond.
  3. The rights may be exercised pursuant to Paragraph 2 above through the user’s legal representative or an agent. The power of attorney with the delegation of the rights of the user should be submitted.
  4. If the correction or deletion of personal information is requested, but the personal information is designated as information to be collected under others laws, the request for deletion cannot be granted.
  5. The Company verifies whether the person who made request for viewing, correction, deletion, suspension of processing etc. of personal information is the information owner himself or herself, or a valid agent of the information owner.
  6. If the user is denied the exercise of his or her rights, and raises an objection thereto, the Company will promptly respond.
Article 6 Staff members in charge of protecting personal information
  1. To protect user’s personal information and handle complaints related to personal information, the Company designated a person in charge of protecting personal information as follows.
    [Staff member in charge of personal information protection]
    Name: 엄재원
    Title: CEO
    Phone number: 031-622-8201
    e-mail: [email protected]
  2. Users may contact the person in charge of personal information protection for all requests related to personal information protection which arise while the user uses the company services, including requests for access to personal information. The Company will do its best to provide sufficient answers to user’s inquiries.
Article 7 Installing, operating and rejecting cookies which automatically collect personal information The Company uses cookies to store and retrieve usage information from time to time to provide users with service convenience. Cookies are a small amount of information which the server sends to the computer browser, to operate the website, and is also stored on the hard disk of the user’s PC.
  1. Purpose of using the cookie

    Cookies store the user’s preferences and other information to support a faster web environment for users, and use them to improve services for convenience. User’s service use is thus facilitated.

  2. Installing, operating and rejecting the cookie

    Users have an option of installing cookies and may delete or refuse to store cookies at any time. However, if you refuse to store cookies, you may experience difficulties in using customized services.

  3. How to reject the cookie setting

    You can reject cookie settings by changing the settings of your browser as follows. The method of setting may change, depending on the version of the browser version. Please contact the organization which developed your browser, for an inquiry on how to reject the cookie setting.

    1. Internet Explorer: Tools menu > Internet Options > Personal Information tap > Advanced Personal Information > Extent of cookies allowed
    2. Chrome: Setting menu > Advanced Setting > Personal Information and Security > Contents Setting > Extent of cookies allowed
    3. Safari: User Preferences menu > Personal Information tap > Selecting the level of Cookie and Website Data
    4. Firefox: Tools menu > User Preferences menu > Personal Information and Security tap > Contents Block
Article 8 Personal information items to be processed The Company is processing the following items of personal information.
  1. Joining the membership and management
    1. Required items: ID, nickname, e-mail, whether the user consents to the Company’s use of e-mail
    2. Optional item: Mobile phone number
  2. Service use
    1. Handing requests by users

      Required items: Name, birthdate, e-mail

      Optional item: Other information necessary to assist in handling complaints

  3. Other personal information to be collected procedurally

    IP address, MAC address, cookie, service use record, visit history, information of the access device etc. may be generated automatically and collected.

Article 9 Measures for personal information security The Company takes the following technical and administrative measures to ensure safety, so that personal information is not lost, stolen, disclosed without authorization, altered or damaged while user’s personal information is processed.
  1. Administrative measures
    1. Formulating and implementing the internal plan of personal information management
    2. The management of personal information is limited to the staff members in charge, and the staff members in charge frequently receive trainings, while administering personal information
  2. Technical and physical measures
    1. Managing the right to access the personal information processing system
    2. Encryption of personal information
    3. Installing the access control system and the security program to prevent hacking etc.
    4. Controlling physical access to places where personal information is stored, such as computer rooms and data storage rooms
Article 10 Remedies for infringement on personal rights If you need remedies, counselling etc. for infringement on personal information, you can contact the following organizations.
  1. Personal Information Infringement Report Center (administered by Korea Internet & Security Agency)
    1. Responsibilities : Reporting cases of personal information infringement, counseling
    2. Homepage :
    3. Phone number : (no area code) 118
    4. Address : (58324) Third Floor, 9 Jinheung-gil, Naju, Jeonnam (Bitgaram-dong, 301-2)
  2. Personal Information Dispute Mediation Committee (administered by Personal Information Protection Commission)
    1. Responsibilities : Mediation of personal information disputes, collective dispute mediation (civil settlement)
    2. Homepage :
    3. Phone number : (no area code) 1833-6972
    4. Address : (03171) Twelfth Floor, Central Government Complex, 209 Sejong-daero, Jongro-gu, Seoul
  3. Cybercrime Investigation Department of Supreme Prosecutors’ Office
    1. Homepage :
    2. Phone number : (no area code) 1301
    3. Address : (03171) Twelfth Floor, Central Government Complex, 209 Sejong-daero, Jongro-gu, Seoul
  4. Electronic Cybercrime Report & Management System of National Police Agency
    1. Homepage :
    2. Phone number : (no area code) 182
Article 11 Liability for linked sites The Company may provide users with links to external sites. Since the Company has no control over external sites, it cannot be held responsible for the usefulness, truthfulness, and legality of the services or data provided to the user from the external site, and cannot provide warranty thereof. Since the privacy policy of the linked external site does not relate to that of the Company, please check the policy of the relevant external site.
Article 12 Amending the privacy policy
  1. If there is any addition, deletion or modification of the current privacy policy, it will be notified through the official website (or individual notice by e-mail etc.) of the Company, at least seven days before the changes. If there are important changes in user’s rights, such as changes in the collection and use of personal information and the provision to a third party, users will be notified, at least 30 days in advance.
  2. This privacy policy enters into force on April 28, 2022.